Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Perform as the Wilson Warbirds mascot at Warbirds home games
• Perform as the Wilson Warbirds mascot at community events such as non-profit events, birthday parties, weddings, and other events
• Perform as the Wilson Warbirds mascot at various events held at Wilson Warbirds Stadium on non-game days, such as graduations, private parties, trade shows, and company meetings
• Must always act as a Warbirds brand ambassador when in costume
• Greet and engage with fans to enhance their experience
• Sign autographs and pose for pictures
• Collaborate with the promotions and entertainment teams to execute in-game skits, videos, and theme nights
• Assist in developing new mascot routines, props, and crowd engagement ideas
• Maintain the mascot costume, keeping it clean and in good condition
• Maintain strict anonymity while in costume and refrain from revealing your identity or personal information
• Mascot staff may also be considered for seasonal game day roles with the Flight Crew, part of the seasonal Entertainment department

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be able to tolerate heat and other weather conditions well; required to move and perform, in costume, both indoors and outdoors
• Must be at least 16 years of age
• Must have strong customer service skills, work well with children and perform under high stress levels

Work Hours                                                     

Hours vary according to the game and event schedule, which will include weekends and some holidays. Must have open availability to work games and special events.

Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

• Develop and implement short- and long-term strategies to maximize food and beverage sales and revenue
• Set and drive the strategy for food and beverage sales initiatives, programming, and coordination between departments including, but is not limited to, creating, developing, and implementing departmental strategies and goals for both short-term and long-term food and beverage sales growth and service excellence
• Direct and implement menu design and pricing strategies in partnership and with input from the President, Executive Chef and other colleagues as assigned
• Work in coordination with the President to develop annual food and beverage revenue models
• Maintain budgetary responsibility for all food and beverage operations including concessions, suites, picnic areas, bars, party decks, clubs, warehouse, culinary, and other areas as assigned
• Provide strategic insight based on market research and competitor analysis to deliver pricing and menu recommendations for all food and beverage offerings
• Manage all food and beverage inventories to ensure availability of all products necessary to support the operation
• Oversee scheduling for all front of house and back of house food and beverage gameday staff to ensure appropriate staffing levels are maintained for all 66 home games and a variety of year-round events
• Proactively partner with colleagues to align resources for creative thematic food and beverage offerings for promotional and theme nights
• Lead timely outreach to all suite, picnic, hospitality, and party deck clients to discuss food and beverage needs for their scheduled game
• Craft Banquet Event Orders (BEO) to effectively document and convey client’s needs to appropriate parties including culinary, operations, and warehouse, to ensure proper event support
• Work closely with colleagues and event planners to provide necessary food and beverage support to all non-baseball events.
• Lead the purchasing of food and beverage products to ensure timely delivery and appropriate warehousing in support of games and events
• Maintain appropriate inventories at each concession stand, portable, bar, warehouse, and commissary to ensure continuity of service during all games and events
• Effectively use attendance data to forecast and plan for gameday food and beverage service products and staffing
• Prepare necessary logs and reports customary in the effective and safe management of a professional, high-quality, food and beverage operation
• Adhere to all organizational requirements and any local, state laws and regulations governing the safe and responsible handling and service of food and beverage 
• Arrange for all appropriate trainings and certifications required by all governing entities relative to safe and responsible service food and alcohol service  
• Coordinate and collaborate with the Marketing Department in the creation of sales and service materials including manus, brochures, flyers, and all other support materials
• Ensure effective management and maintenance of the Point-of-Sale systems at the ballpark

• Manage market research tools and assess new and creative culinary offerings to introduce to the menu
• Lead weekly BEO meetings with the ticket sales and sponsorship teams to ensure all event needs are accounted for and met
• Prepare and present various reports to the President including but not limited to weekly revenue reports, budget forecasts, trend analysis, cost of goods reports, on a weekly basis or as requested.
• Ensure high customer satisfaction at all points of sale through the utilization of a “customer-first” philosophy focused on delivering unsurpassed customer service

Supervisory Responsibilities

Directly supervises Full Time Food and Beverage Staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be knowledgeable and aware of industry best practices and be willing to innovate and upgrade the Warbirds’ business practices when appropriate.
• A minimum of 5-7 years in food and beverage sales and operations, at least five of which in sports or live entertainment
• Prior management experience
• Proven ability to make sound business decisions and outlining “next steps”
• Proven success managing and performing in multi-tasking environment
• Experience with tight deadlines for managing projects
• Proven ability to exercise creative problem solving
• Team-oriented with a healthy and positive attitude
• Proven excellent verbal and written skills
• Experience developing planning tools, budgets, projections, etc.
• Proven ability to effectively present plans and projections to senior management/ownership
• Proven ability to build strong relationships with outside vendors and possess strong negotiating skills
• Demonstrated sound organizational and coordination skills for delegating tasks
• Proven job reliability, diligence, dedication and attention to detail
• Must be flexible with working nights, weekends, and holidays
• Demonstrated proficiency in metrics typical for the professional food and beverage/catering/food services industry
• Passion for sports and entertainment business, sales and marketing

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university and four to ten years related experience and/or training; or equivalent combination of education and experience. Master’s degree a plus.

Work Hours                                                     

Business hours are Monday – Friday 9 am – 5pm, however, additional hours may be required on weekends, evenings and some holidays.

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

• Build revenue through sales of game tickets, picnics, and other food packages for businesses, organizations, schools and other groups with greater than 20 people
• Lead and manage the growth of Premium Space revenue, including Suite Packages and Group Area Events
• Maintain and grow key large corporate group accounts for picnics and group outings through prospecting and customer needs analysis
• Develop and cultivate a robust group sales pipeline of all key group sales categories located in the region.
• Assist in the strategic planning and execution of an ambitious and proactive group sales strategy.
• Participate in community events to help grow business through community interaction
• Manage and assist with various reports with/for the VP of Ticket Sales and President including but not limited to phone call reports, weekly projection reports and revenue sales reports on a weekly basis
• Assist in the daily duties of the Group Sales Department, serving as the main internal point of contact with departments such as F&B, Marketing and Operations
• Lead and contribute to any general picnic and catering discussions associated with any group booking, placement of locations for groups within the stadium, etc.
• Lead weekly Group Sales meetings
• Participate in the annual review of all Group ticket policies, benefits and procedures and make adjustments as needed
• Assist with preparing overall and individual revenue goals/road maps for Groups while managing these goals with sales staff
• Work with marketing to create group collateral and on-line promotional messages to help grow groups
• Pull tarp on field, as necessary

Supervisory Responsibilities                                                    

Directly supervises 3 Group Sales employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

Work Hours                                                     

Business hours are Monday – Friday 9:00am – 5:00 pm, however, additional hours will be required on weekends, evenings and some holidays.